For shipments to Spain:

• EXPRESS HOME DELIVERY. Except the Canary Islands, Ceuta, and Melilla.
  Home delivery costs €4.90 and is free for orders over €60.
• PICKUP AT POST OFFICE. Available exclusively for Spanish territory, including the Canary Islands, Ceuta, and Melilla.
  For the Iberian Peninsula, the cost is €2.90 and is free for orders over €60. For the Canary Islands, Ceuta, and Melilla, the cost is €9.50.
  

For International Shipping:

• HOME DELIVERY. Shipping costs will be calculated on the checkout screen.

• National shipping (Spain): Between 1-3 business days (Approximately 4 to 7 days in the case of the Islands).
• Shipping to Portugal: Between 1-3 business days.
• International Shipping: 5 to 7 business days.
  

*Delivery times may be affected during holiday and promotional periods due to high order volume. Therefore, pre-ordered products will be shipped on the date indicated on the product page and will be delivered within the timeframe specified above after receiving confirmation that the package has been shipped.*

Yes, we ship to the Canary Islands, Ceuta, and Melilla. Currently, we only offer package pickup at a Post Office.

*Please note that shipments to the Canary Islands, Ceuta, and Melilla require a DNI/NIE (National Identity Document) to clear Customs.*

You have 15 calendar days from receipt of your order to make a return.

Customers may exchange or return any item purchased from Flamingueo as long as the products have not been opened or used and retain their seal or original packaging. Please note that Flamingueo reviews each returned product; if it does not meet the specified conditions, the amount will not be refunded. Some products are subject to specific return conditions indicated on the product information sheet.

To make any changes or returns, please contact us at hola@flamingueo.com and provide your order number.

Return shipping costs will be borne by the customer, unless the product is defective or the wrong product was shipped, in which case Flamingueo will cover the corresponding costs.

We work very hard and do our best to ensure our products are of the highest quality. If any product is delivered with any defects or damage, please contact our customer service department so we can arrange a replacement as soon as possible at hola@flamingueo.com.

You may cancel an order, provided the cancellation is communicated and approved by our Customer Service team before the order has been prepared for shipping. If you wish to cancel your order, please contact us at hola@flamingueo.com, including your order number and the reason for cancellation.

Forks! We ship worldwide. Although some exceptions may apply for some countries. You can check directly on the payment details screen, as well as the shipping costs.

Orders outside the European Union may be subject to additional customs fees. Customs may vary from country to country, so you can contact your local customs office for further information.

For international orders we offer home delivery as the only delivery method, and it takes approximately 5 to 7 working days.

*Delivery times may be affected during holidays and promotional periods due to the high volume of orders. Therefore products purchased in pre-sale will be shipped on the date indicated on the product page and will be delivered whithin the time frame established after receiving the shipping confirmation by email.*

You have 15 natural days from the receipt of the order to make a return. The customer can exchange or return any item purchased in Flamingueo Store as long as the products have not been opened or used and keep their original wrapping or packaging. Please note that Flamingueo checks each of the products that are returned, if they do not meet the conditions indicated the amount will not be refunded. Some items may be subjected to special returning conditions indicated on its product page.

To make any exchange or return, please contact through hola@flamingueo.com indicating the order numbe

The shipping costs of a return have to be covered by the customer, unless the product is defective or the wrong product has been sent, in that case, Flamingueo will assume the cost.

We work very hard and do our best to ensure that our products are of the highest quality. In the event that a product is defective, please contact our customer service to arrange a replacement or refund as soon as possible, through hola@flamingueo.com.

It is possible to cancel an order, as long as the cancellation is communicated and approved by our customer service before the order has been prepared for shipment. If you wish to cancel your order, please contact us at hola@flamingueo.com.