Need help?

If you have any questions about your order, need to make an inquiry, or have experienced an issue, you can write to us at hola@flamingueo.com.

Our Customer Service team will respond to your inquiry within approximately 24 to 48 business hours. During periods of high demand, such as sales, promotional campaigns, Black Friday, or Christmas, this timeframe may be slightly longer.

So that we can assist you as quickly as possible, we recommend sending a single email and waiting for our response. If you send multiple messages within the same thread before receiving a response, the conversation may return to the beginning of the support queue, increasing the wait time.

Likewise, please avoid sending the same inquiry in different email threads, as this can duplicate the issue and delay its resolution.

If your inquiry is related to an order, please always include your order number in the email so that we can locate it and help you more quickly.