Resi e rimborsi

Order Cancellation:

You can request to cancel your order. You must contact our team via email (hola@flamingueo.com), indicating your order number and "CANCELLATION" in the subject line. Your request will be reviewed as soon as possible. We will not be able to cancel orders that have already been prepared or are with the shipping agency.

Return Period:

Hai 15 giorni di calendario dalla ricezione per restituire un prodotto.

For orders placed during the Christmas period (from December 1st to January 5th), the return period will be extended until 01/13/2026 or 15 days from receipt if that provides a longer period. Returns outside this period will not be accepted.

Return Shipping:

The customer must cover the shipping costs for returns to our warehouses in Spain, which will be calculated based on the product to be returned. When accessing the returns portal, if the return period and conditions are met, the shipping cost will be provided to proceed with the return. The shipping costs to our warehouse will be deducted from the amount to be refunded. Some products have special return conditions, which you can check on the product page. Products bought as a pack can only be returned as a complete pack.

To initiate a return, access our returns portal.

Return Conditions:

1. Reso per recesso

If you don't like the product, it doesn't meet your expectations, or you simply wish to return it, you can do so as long as it's within the return period (15 calendar days from receipt).

Affinché il reso del prodotto venga accettato, è necessario che soddisfi le seguenti condizioni:

• Devi restituire esattamente ciò che ti è stato consegnato. Non dimenticare di inserire le istruzioni e gli accessori all'interno della scatola.
• The packaging must be original and in the same condition as when it was received. You must send the package with the external protective packaging in which it was delivered. If you have discarded it, the customer must send it with similar protective packaging and never stick the carrier's label directly on the product's own box.
• Il prodotto deve essere pulito e in perfette condizioni, senza segni di usura o danni.

If the return conditions are met, you must send an email to hola@flamingueo.com indicating your order number and reason for return. If everything is correct, we will send you the return instructions to proceed.

If the conditions are not met, we reserve the right to refuse the return and refund. Please note that some products, due to their nature, have special return conditions indicated on the product page (decorative mirrors, clothing, shoes, glasses, and thermoses).

2. Reso a causa di rottura o danneggiamento del prodotto durante la spedizione o la consegna:

We ship our fragile products with special protection for each item and strive for excellent delivery service. Sometimes this is not enough, and the product may arrive with some damage or breakage.

The customer has 15 days from the delivery of the package to report the incident. You must contact us by sending an email to hola@flamingueo.com, indicating the order number, the problem, and attaching images of the breakage or fault (packaging, product, and shipping labels). We will review the case as soon as possible to provide an immediate solution.

3. Reso per difetto di fabbricazione.

Send us an email to hola@flamingueo.com indicating your order number, a brief explanation of the product problem, and evidence of the fault or problem (video and images if necessary). We will review the case as soon as possible to provide an immediate solution.

4. Return due to shipping error or mistake in the order.

If you receive a product that does not correspond to what you purchased, it may be due to a packaging error or an issue with the transport company. The customer has 15 days to report the incident: send us an email to hola@flamingueo.com indicating your order number and photos of the received package. We will review the case as soon as possible to provide an immediate solution.

5. Packs and 2-for-1 campaigns.

PACKS AND 2-FOR-1 DEALS HAVE SPECIAL RETURN CONDITIONS. ONLY THE COMPLETE PACK CAN BE RETURNED.

Rimborsi:

Our team will review the return once received at our warehouse within a maximum of 10 business days from receipt (this period may be affected during promotional or holiday periods). Once reviewed and approved, we will process the refund for the amount associated with the returned products to the original payment method of the order. You will receive a refund confirmation email once it has been processed. Please note that depending on your bank, it may take up to 14 days for the money to appear in your account.

In the following cases, the product amount will be refunded to the buyer, but under no circumstances will the already paid shipping cost be refunded:

• Pacco trattenuto presso la filiale di destinazione per più di 15 giorni e restituito al nostro magazzino poiché il cliente non ne ha richiesto il ritiro né è passato a ritirarlo.
• Pacco non ritirato presso l'ufficio entro il periodo stabilito.
• Se l'indirizzo è incompleto o errato e non abbiamo ricevuto alcuna risposta da parte del cliente.