SHIPPING:
Delivery times begin once the package has been shipped. These may be affected during holiday periods and promotions due to the high volume of orders, as well as products purchased on pre-order.
- Spain (Peninsula): approximately 2 to 4 business days.
- Canary Islands, Ceuta and Melilla: 4 to 7 business days (excluding customs).

RETURNS:
You have 15 calendar days from the receipt of the order to request a return. You can return the item as long as it has not been opened or used and retains its original seal or packaging. The customer must cover the shipping costs to our warehouse.

Some items have special return conditions, which you can consult in the product details section:

• Per motivi igienici, i thermos non possono essere restituiti.
• Gli specchi decorativi di grandi dimensioni non possono essere restituiti una volta aperta la scatola di imballaggio.
• Per i pacchetti e le promozioni "2 al prezzo di 1", è possibile restituire solo il pacchetto completo.

Write to us at hola@flamingueo.com for more instructions and information.